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FAQ and customer login area

Answers to the most frequently asked questions about our offers can be found quickly and easily in our FAQ. More information about your existing booking can be found in your personal My SnowTrex customer login area.

Contact for offers, enquiries and comments

Would you like to receive a non-binding offer? Then please click on Search & Book.

Do you have questions about an offer, general questions about our products or our booking conditions? Then please send an e-mail to info-us@snowtrex.com.

Contact for booking amendments

Have you already booked, but still have a question or would like to make a change to your booking? Then please send an e-mail with your booking number to bookingamendment-us@snowtrex.com.

Contact for cancellations

Are you no longer able to attend your booked holiday as intended, or do you perhaps have questions about this? Then please send an e-mail with your booking number to cancellation-us@snowtrex.com.

Contact & Office Hours

TravelTrex GmbH
Bonner Str. 484-486
50968 KÖLN (GERMANY)

Contact

Contact
1-888-610-0610
+44 (0)20 336 533 13
+353 (0)144 757 70
+49 221 33 60 62941
info-us@snowtrex.com

Office Hours (UK time)

Mon - Thu:
Fri: 08:00 - 14:30
Sat - Sun: closed