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PAYMENT

1. When and how does the payment have to made?
2. How does payment occur via bank transfer?
3. How does payment occur via credit card?

1. When and how does the payment have to made?
   
   As soon as you receive the Booking Confirmation, a deposit payment of 25% of the total holiday price applies (travel insurance costs additionally, if applicable). The balance amount is due 40 days prior to the arrival date. If the booking is made within 42 days before the day of arrival, then the total amount is due at once. Payment can be made by bank transfer or credit card. From 16 days before travelling, payment can only be made via credit card. The holiday documents can only be issued, when all payments have been balanced, earliest however 10 days prior to arrival in resort.
   
   
2. How does payment occur via bank transfer?
   
   Within a few days after booking you will receive your booking confirmation either by post or e-mail. Attached you will find a payment slip you can use to balance the payment. If you use online banking or any other form of payment transfer, please copy all the information as given on the slip, so we can explicitly apply your payment.
   We however recommend you to use credit card payment if possible, so you can avoid any trouble with the transfer of the funds. Should we require proof of payment, due to a booking on short notice, we will be in contact with you. We please ask you to note the following points:
   
   Please send your proof of payment to: info-us@snowtrex.com
   The fax number is: +49 221 33 60 62941 – please make a note on the fax: "payment@snowtrex.com".
   
   Please make sure the proof of payment is valid.
   
   Proof of payment must include the following:
   
   • The receipient is "TravelTrex GmbH".
   • The bank details (account number and sort code) for TravelTrex GmbH must be complete, correct and legible on the document – the details can be seen from your booking confirmation/invoice.
   • The bank brand must be recognisable.
   • The amount must be the same as the outstanding payment amount.
   • Proof of payment shall not be a Word or other text document.
   • There must be a notification that the transaction has taken place: e.g. screenshot from your Internet banking incl. a transaction code or a statement on paper signed by yourself, as well as stamped and signed by the bank.
   • Your account balance must be recognisable and shall not be a negative amount.
   
   Please find attached a tutorial to your aid, if you wish to send us proof of payment as a screenshot from your Internet banking:
   
   First:
   Once you have the page on your screen then
   
   • press the key "Print" or
   • "Ctrl" and "Print" simultaniously
     to make the screenshot.
   Second:
   • Start the application "Paint" and paste the screenshot into the open space by pressing "Ctrl" and "V" simultaniously.
   Third:
   • Save the document to a hard drive in the JPG format, attach it to an e-mail and send it to us.
   
   After we have received the valid proof of payment, we will be sending you your vouchers and holiday information from 10 days before the start of the holiday.
3. How does payment occur via credit card?
   
   
   • Bank
   • Card holder
   • Credit card number
   • Expiration date
   • CVC-code
   
   With Visa- and Mastercard the CVC-code consists of the three last digits in the signature box on the back of the card. Please note, when paying by credit card that a fee of 1.2% of the total holiday price applies.